It has come to our attention that a number of issues have arisen since Petlog updated its website on the 22nd of March 2021.
We have only just been made aware of these issues, and whilst they aren’t directly related to HNVG, please log in to your Petlog account and check that your personal & pet’s details are correct. If you haven’t created an online account, Petlog is urging you to do so.
Pet Log has created a step-by-step by step guide to help you do this. You can find it here: https://www.petlog.org.uk/help-and-advice/
Petlog has upgraded its online services and website, and released this statement yesterday:
“We would like to reassure you that our 24/7 reunification service is running as usual, and all customer’s pet details have been safely migrated and are securely registered on our Petlog database to help us to reunite lost pets.
In order to best protect your data and improve the service we provide, we are asking Petlog users to create a new online self-serve account, or Petlog customers who have never previously set up an online account will need to create one.
However, a small number of customers, for instance, those who didn’t previously have an online account with us, or who have changed their personal details or never previously checked their details on the database, including their name, email address, or title, since their pet was first microchipped, may find their registered pet details aren’t displaying on their updated account when they log in. We have created some security checks to protect your data, and the online self-serve account will assist you going forward. Customers can fill in the ‘can’t see my pet’ form within their online account so the system can match their record and their new details with their pet’s record. All pet details are securely held on the Petlog database and new system.
We understand this might be concerning, but we can reassure you that all pets are still safely on our microchip database. In the event of a pet going missing, reunification won’t be affected.
Please be reassured that all our existing services continue to run as normal, including our 24/7 UK lost and found line. If you are having any problems with your online account and you need to report your pet as lost, you can do this by calling the reunification line on 01296 336579.”
Please contact Petlog if you still have any unanswered questions or problems finding your pet’s details. We understand that this is concerning and urge you to check your Petlog as soon as you can.
We want to reassure you that if your pet was initially microchipped with HNVG, their details are safely stored on our database. So, if they were handed into ANY of our surgeries as a lost pet, we would be able to reunite them with you.
This may not directly affect you but may affect puppies you have sold since the 1st of March 2020; we urge you to contact these owners and make them aware of Petlog’s situation.
Petlog Step-by-step Guide: https://www.petlog.org.uk/help-and-advice/
Petlog Tel: 01296 336579
HNVG Small Animal Department.
Marketing Executive
