Emergency Service

IN AN EMERGENCY USE THE TELEPHONE NUMBER BELOW:
01608 730085

 

AND HAVE THE FOLLOWING INFORMATION TO HAND:
>> DETAILS OF THE EMERGENCY
>> CONTACT TELEPHONE NUMBER
>> THE EXACT LOCATION OF WHERE THE VET NEEDS TO MEET YOU

>> USE THE APP WHAT3WORDS IF YOU ARE IN A HARD TO FIND LOCATION

We are open 24 hours for emergencies.

The surgery operates routine opening hours as follows:

– Monday to Friday: 8:00 am – 6:30 pm

– Saturday: 8:00 am – 12:30 pm

Outside of these hours – between 6:30 pm and 8:00 am Monday to Friday, after 12:30 pm on Saturdays, and all day on Sundays and Public Holidays – the surgery is open for emergency appointments only.

PET OWNERS

In case of an emergency, when calling the practice (you can use any HNVG telephone number, including our branch numbers) after 6.30 pm you will automatically be diverted to the Emergency Answering Service.

This is a dedicated number and will be answered “Hook Norton Emergency Service”.
You will be asked for your name, a contact number that the Duty Vet can ring you on and some basic details of the emergency. This information is then passed to the Duty Vet who will call you as soon as possible to make arrangements to see your pet.

Although home visits are possible, it is better to visit the surgery, where we have all the facilities to treat your pet. We have 24-hour nursing facilities, with a duty nurse on the premises at all times.

If you normally visit one of our branch surgeries, it is important to know that all out-of-hours emergency appointments are held at our Hook Norton Hospital.

FARM ANIMAL AND HORSE OWNERS

When calling the practice (telephone number – 01608 730085) after 6.30 pm will automatically be diverted to the Emergency Answering Service. The Emergency Answering Service will take your details, which are then handed over to the dedicated farm or dedicated equine Duty Vet, who will then contact you as quickly as possible.

It is important that the Vet has a telephone number on which you can be contacted, knows the nature of the problem and the exact location of where they need to meet you.

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