Lifetime Care Club Feedback Form

We’re sorry to see you’ve cancelled your Lifetime Care Club membership. To help us improve, we’d be really grateful if you could answer a few quick questions. Your feedback will help us offer even better care and support to our clients and their pets.

 

Name *

Your Pet's Name *

What was the main reason you decided to cancel your Lifetime Care Club membership? *

Were there any aspects of the plan you found confusing, unhelpful, or not good value? *YesNo

Please tell us why you selected yes.

Did any of the following factors influence your decision to cancel? (Select all that apply)Cost of the planChanges in personal circumstancesMy pet passed away or was rehomedI didn't use the benefits often enoughI wasn't aware of everything the plan includedI moved to another vet practiceOther (please specify):

Please tell of any other factors that influenced your decision to cancel Lifetime Care Club *

Would you consider re-joining Lifetime Care Club in the future? *SelectYes, definitelyPossibly, depending on changes to the planPossibly, depending on changes to my personal circumstancesNo, unlikely

Consent *

Please give your consent for us to use the provided data in accordance with our privacy policy.

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